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Wal Mart Customer Service Department


Your assignment this week is to write a formal letter (Block Format) using appropriate formatting. Your letter should be one page in which you state your role (consultant), briefly discuss the problem, your research, and state your recommendation to the client.

The point of this exercise is to challenge you to succinctly summarize your thoughts in writing. This is a useful skill to learn. You may not always have a long span of attention from those you wish to influence; so learning to condense your thoughts into the space of one page will be a tool you may find valuable to your future success.

Submit a ONE-page recommendation to the client. This should be no longer than one page addressed to the CEO or Manager.

The recommendation should be in a formal letter format.

Letter format can be found at:

Reminder: Include a cover page with your letter/memo assignment. No References are required for this assignment.


Title: Wal Mart Customer Service Department
Length: 1 pages (550 Words)
Style: APA


Dear McMilon:

I hope you enjoyed your last summer. I am writing to inform you about the recommendations the consultancy proposed after carrying out an in-depth assessment on the problems ailing the operations of the superstore. The most affected operation was the layaway services that Wal-Mart is reputable for, and this has significantly affected the profitability of the organization. The first and most important solution is to overhaul the human resource and the customer service systems. From the survey conducted with focus group teams, it is apparent that the Wal-Mart employees are not only demoralized with the work they do, but also complacent and devoid of commitment.


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