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Marketing 1 Page

Customer Service And Marketing


What positive behaviors would you like to see the public have as they relate to your services? 

What kinds of things is the agency where you work or plan to work doing to create and reinforce these positive behaviors? 

How could social marketing be used to improve public behaviors? 

Your response to this discussion question should be 250-300 words minimum. Use references appropriately in APA style.


Title: Customer Service And Marketing
Length: 1 pages (275 Words)
Style: APA


In this age of massive consumer awareness, it has become tricky to acquire or even retain existing customers. Most of them are critiques of the services and products in the market, and this does not play well in the consumer sector (Kotler & Lee, 2011). It is the desire of every agency to have its consumers more willing to try their new products, and increase on the amount they spent on the product. This has seen many agencies invest in research to try and understand the general behavior of its consumers before, during, and after purchase of the products. The importance of this is that it gives the agency the information needed to come up with policies that can bring changes.


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