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Customer benefit package in the hospitality industry.
Customer benefit package for Barnes and Nobles
Customer Benefit Package
Length: 4 pages (800 Words)
Customer benefits package is part of operations management tolkit that defines a set of tangible goods and untangible amenities that the customer identifies. (Collier & Evans, 2007). For a car wash service in a hotel, the customer will give his car to the valet, who will in turn deliver the car to the person in charge of the car wash. The vehicle will be ready in 30 to 50 minutes and the valet will collect it from the yard.