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Describe the impacts of consumerism in regards to information technology, claims management, and member services when dealing with healthcare providers. What tools and value added quality will be expected of health care providers? What changes will health care providers need to make to be competitive and gain consumers and maintain existing members? Watch The Role of IT in Public Healthcare Service video and discuss your opinions on information technology and Health care. Utilize a minimum of two scholarly and/or peer-reviewed sources that were published within the last five years to support the ideas you express in your posting
Kongstvedt, P.R. (2007). Essentials of managed health care (5th ed.). MA: Jones and Bartlett Publishers.
Tan, J. A. (2010, July20). The role of IT in public healthcare service [Video file].
Retrieved from http://www.youtube.com/watch?v=yqj8YepbQBI
Length: 1 pages (275 Words)
Consumerism involves turning healthcare provision into a commercial venture. The impact of consumerism about information technology is an improved and effective service delivery as medical errors are prevented. However, since the number of patients accessing this new form of medical service has increased, it becomes tricky to manage claims. The large amount of data can easily cause redundancy and mix-ups in patient and medical records, thus leading to increased administrative costs in rectifying the same (Kongstvedt, 2007). Despite the above challenges, consumerism means people have control over the medical insurance packages they have access to. Therefore, it becomes easy to assign certain members predefined services to meet their expectations.