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What book impacted how you communicate, or made you think about communication? Explain. (please no more than 380 words)
Length: 1 pages (330 Words)
I believe that the first step in any communication is to get the other party hear you out. The other party can be a friend, furious customer, cynical colleague, an overwhelmed spouse, or a skeptical neighbor. In most cases, the listener’s emotional barriers may block the message. As a result of this, communication requires breakingthese barriers to be impacted.
“Just Listen: Discover the Secret to Gettingthrough to Absolutely Anyone”by Mark Goulston has guided me on how to break the barriers and develop effective communication. Additionally, the author of this 2010 landmark book shares simple and proven techniques that can be used to move the other party from resistance to harmony...